Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at debonairdesignz@mail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at debonairdesignz@mail.com. 

Refunds

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. If the item has been used or is not in its original condition, we reserve the right to deny the return. If your return is approved, we will initiate a refund to your original method of payment. You will be responsible for paying the shipping costs associated with returning your item, and we cannot refund any shipping fees. Depending on your payment method, it may take several business days for your refund to be processed and credited to your account.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at debonairdesignz@mail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

With your adherence to our policies, we can continue to provide excellent customer service and products!